Bucket Guild | FUBU BH Forums

you call in, phone says if you want X press Y, etc etc etc.

why can't they have a website where i can look up, see the number vs services menu, then call in beep boop beep and be talking to whom i need to immediately?

makes me sad.

Because that is contrary to their goal.

Aestu of Bleeding Hollow...

Nihilism is a copout.

their goal is to be horribly inefficient? yes i would like to sit on a phone for ten minutes listening to some computer ask me if i speak spanish. OR they could have a page on the website where i can go and look, and maybe they have some free adverts on the sides of the page, and then get my stuff handled immediately.

hrm.

Yeah, any bank/service/support/whatever line where you have to call in and choose menu options doesn't have the goal of keeping you on the line. Their goal is to solve your problem with as little customer interaction as possible.

It's just them being stupid and inefficient. Automated phone systems are both of these. However, they are relatively low cost to maintain, which is why they still exist.

I like what some companies are doing now with online service support. Logging into a chatroom and IMing someone is at least a little more effective. Then again, companies have to pay someone to sit at the computer and address issues, so costs are probably higher.

Why don't you be the guy who makes that site!