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 Post subject: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 6:01 pm  
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Querulous Quidnunc
Joined: Thu Aug 23, 2007 10:39 pm
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Hey guys, Merry Christmas! Just looking for a bit of last minute advice...

Okay so I've recently become the manager of the UMD Radiology Assistant Program at Washington Hospital Center and my first order of business is to take care of an employee who has provided an unacceptable excuse for not attending one of the required monthly meetings.

Short history: The goal of the program is to get pre-meds some clinical experience before applying to med school. It's not totally necessary, but it does help. We are basically shadowing radiologists and learning as much as we can about a specific medical specialty. This person is pretty good at the job. She has had one or two problems in the past 2 years but nothing serious. However, recently, the program has evolved from a "luxury" we provide the radiologists to a "necessity" and it has yet to sink in for a few people who have been here since back when the program was more flexible. For example, in the past, we weren't required to show up during exam week since we're all students. Also, if you couldn't make it to the meetings, you could skype in. Both of these do not apply any more, as we have become more in-demand and the rules are more strict. We have had two meetings now to really hammer this into the skulls of our RAs, but some people have not really taken the hint.

Now, this person has missed a few meetings before and has begged to skype for a couple even when we said it was not possible anymore. This last meeting was an important one because we were introducing new hires and whatnot, and when we called her, she had not thought up of an acceptable excuse and was honest instead - "I'm going to a birthday party, sorry." The old manager said I should really consider firing her, but I'm not sure I know how to approach this situation. I'm one of those leaders where I want everyone to be my friend. I don't want to ever be the bad guy, it's just my personality. That being said, I also don't want the program to become worse under my watch.

Any tips? I really appreciate any and all help.


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 Post subject: Re: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 6:25 pm  
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Querulous Quidnunc
Joined: Thu May 13, 2010 12:19 pm
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First off, it sounds like you're creating this problem for yourself by failing to document your own policies properly. You say the de facto policies were once one thing, and now they're something else, leading to "confusion". From the sound of it, this person knows what they're supposed to be doing, so it isn't so much confusion over what is expected so much as confusion over what is required. You must rectify this by putting the policy down in writing and making it publicly available. Distribute a copy to each member of the group and post it in the common area.

Second, it sounds like all your interactions have been verbal and informal, or have been indirect, by way of a collective meeting, or a hydra-headed discussion, rather than a 1:1 interaction. That won't do. Call this person down on the carpet - arrange a formal meeting in the office, preferably with the supervisor sitting and playing an observer role, and say, "My expectations are so-and-such. You are failing to meet my expectations. You must meet my expectations or be disciplined. Dismissed."

Third, document everything. For any event which is not optional, it is your job as supervisor to keep an objective, written record of attendance. Make your people self-accountable by having a sign-in sheet, say, on a clipboard, then just scan the sheets into your computer once every two weeks or so. Documenting performance is necessary to action it in a professional way.

Fourth, establish clearly the difference between what is expected, what is required, and what is strictly optional, and make it clear to your subordinates what they have to gain or lose from each. If you fail to do this then you will cause the sort of drama you see now where subordinates feel they aren't being dealt with fairly because they are ducking events they believe, or can plausibly claim to believe, are optional. Conversely, if optional events really aren't so, and are instead expected, you likewise run the risk that people will get angry when they feel they've been dealt with unfairly because they are being denied some perk because they did not take part in what they had reason to believe was a strictly superficial event.

Finally, consider adjusting your expectations with respect to their relevance. You say these seminars "help". Are you sure? What, exactly, is the goal? Write down the means and ends in clear bullet points and make those objectives available together with the documentation detailing the expectations. If you are requiring, or expecting, things that your people don't perceive as necessary or beneficial, then you're undermining both your own authority and the perceived (and real) value of the program. Do not make activities that do not have real value mandatory. Also, would it be possible to offer participants different ways to achieve the same goals?

My recommendation is to (literally) lay down the law, make it clear in no uncertain terms that you expect this individual to adhere to the law, then action her if and when she violates your edict. It would not be fair or appropriate to action her in the here and now as the situation appears to be due at least in part to the ambiguity that you yourself have contributed to.


Aestu of Bleeding Hollow...

Nihilism is a copout.
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 7:32 pm  
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Obtuse Oaf
Joined: Sun May 16, 2010 11:53 am
Posts: 980
Location: Phoenix, AZ
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Fire her in a brutal fashion so everyone knows you mean srs bzns.


Plus she sounds retarded and needs to adapt to the changes in rules/policies, since it's not her first mishap I'd personally just tell her that she's not conducting herself properly and fire her.
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 Post subject: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 7:53 pm  
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Str8 Actin Dude
Joined: Fri May 14, 2010 3:33 pm
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Location: Frederick, Maryland
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ITT: I would rather work for Aestu than the incompetent ass clown currently managing my shift.

Well said, Aestu. Standardized policy and equally applied rules make a world of difference.

At my job this is one of my main complaints, Fanta.

I've been written up for leaving at my scheduled time of 5:30 AM. Alternative is to work marathon 11 and 12 hr overnight shifts AND be forced to cut the overtime from my schedule later in the week.

I did this because others had done the same with no consequences, verbal or written, informal or formal. I believed we were only able to face disciplinary action for leaving early. I had been told this on multiple occasions by various people. Then what I was told was reinforced by witnessing others leaving as scheduled without consequences.

Then I left at my scheduled time and was written up for it due to freight remaining from the previous night. This had never been the case before, and the same people as before continue to do this without any corrective action.

Rules are not only unclear, they are selectively enforced. Now I am clear that the max they can keep me is 12 hours at a time. They can also have me forcibly cut overtime according to MD law. I did research this because I refuse to have lost my job because my fuckwit manager can't give us straight answers consistent with what the other managers say.

It does piss me off quite a bit. The same people that leave as they please after 8 hours continue to do so without any consequences. They are also more senior in terms of length of employment, though not hierarchically.

Tl;dr. Make policies clear, enforce them equally.


Brawlsack

Taking an extended hiatus from gaming
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 8:16 pm  
Blathering Buffoon
Joined: Wed Aug 18, 2010 7:12 am
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Quote:
Standardized policy and equally applied rules make a world of difference.


My work is really strict about this kinda stuff. Unions ftw.


Dvergar /
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 8:18 pm  
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Obama Zombie
Joined: Fri May 14, 2010 1:48 pm
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I don't say this often (if ever), but I'm going to agree with Aestu and his advice on this situation.
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 8:26 pm  
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Querulous Quidnunc
Joined: Thu May 13, 2010 3:18 pm
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Set your rules in stone and fire anyone who breaks them. Sounds like that bitch won't be around long after you set the tone.


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 Post subject: Re: @Boss-type people - need advice
PostPosted: Sun Dec 25, 2011 9:26 pm  
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Old Conservative Faggot
Joined: Sat May 15, 2010 12:19 am
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Aestu is pretty much on the money this time. Realize also that it's going to be an uphill struggle to implement changes after the program has been so lax for so long. As Aestu said, you have to build a record of infractions...most organizations are not going to fire over one missed meeting. Hell, I attend all the meetings and 90% are a bogus waste of time. That's probably how the staff there feels. If you guys are having a monthly meeting for the sake of having a monthly meeting, you're doing it wrong. Meetings are like explosives, they should be placed strategically and in limited quantity, and very meeting should have a well-defined, solitary purpose.

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 Post subject: Re: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 12:15 am  
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Querulous Quidnunc
Joined: Wed May 12, 2010 8:41 am
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God damn it, Aestu is right.

Documentation and 1 on 1 interaction are key in any situation like this. Once everything is spelled out, and you have documented every issue, they have the information they need to be motivated to fall in line, and you have the leverage you need to crack skulls, if necessary.

Best case scenario, it doesn't need to come to that because in a 1v1 conversation, and with the expectations clearly defined, she realizes that you have a 0 tolerance policy.


Azelma

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 Post subject: Re: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 1:01 am  
Blathering Buffoon
Joined: Thu Jul 24, 2008 7:01 am
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Sounds like a competent employee that has low tolerance for jumping through useless bureaucratic hoops

That's my in-depth knowing all aspects of the story analysis.

Usdk wrote:
Set your rules in stone and fire anyone who breaks them. Sounds like that bitch won't be around long after you set the tone.


I think it really depends. If "introducing new hires and whatnot" is considered an important meeting that you have to come in to work for, I don't want to know what the unimportant ones are and you might not want to make ultra-strict rules about it.
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 4:33 am  
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Querulous Quidnunc
Joined: Thu Aug 23, 2007 10:39 pm
Posts: 3686
Location: Potomac, MD
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Thank you all for your constructive criticisms, I really appreciate them. I realize that I have a lot to learn about being a manager, and you guys have really given me some valuable insight.

I also forgot to mention that the meetings are mandatory (as per corporate) and they are sometimes a waste of time. But we have to have them and people are expected to show up regardless - this was made this clear from the interview itself. Also, the meetings are on Sundays at 8pm on campus (where everyone lives, it's a short walk at most). This job doesn't require much, I mean it's just a one hour meeting, once a month, and showing up to your shift (once every 2 weeks). But even that is too much for some people? sigh..


[✔] [item]Thunderfury, Blessed Blade of the Windseeker[/item] (Three)
[✔] [item]Sulfuras, Hand of Ragnaros[/item] (Two)
[✔] [item]32837[/item] & [item]32838[/item]
[✔] [item]Thori'dal, the Stars' Fury[/item]
[✔] [item]46017[/item]
[✔] [item]49623[/item] (Two)
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 9:20 am  
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Querulous Quidnunc
Joined: Thu May 13, 2010 12:19 pm
Posts: 8116
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Quitter's onto something - if the meetings are useless, don't call or insist on them "just because". "Just because" is terrible for morale.

If they are mostly useless, I can think of two obvious fixes:
1. Take and post minutes online. You could even delegate this by asking someone to do it in exchange for the long-term recognition of their extraordinary efforts. This way, those who don't want to show don't have to, and those who are extra eager get bonus points. Win-win.

2. As the guy in charge, you need to take the reins of the meetings. State the business neatly and succinctly at the start of the meeting. Dominate the discussion. Do NOT let the meeting meander endlessly. When all business has been addressed to satisfaction, get up and say, "Our business here is concluded. Meeting adjourned," and walk out of the room. This will improve morale because it will make the meetings shorter and more focused.


Aestu of Bleeding Hollow...

Nihilism is a copout.
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 10:34 am  
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Querulous Quidnunc
Joined: Wed May 12, 2010 8:41 am
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I'm going to say "Our business here is concluded. Meeting adjourned" at the end of my staff meeting next Monday. I think it will get a good laugh.


Azelma

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 Post subject: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 11:03 am  
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Str8 Actin Dude
Joined: Fri May 14, 2010 3:33 pm
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Location: Frederick, Maryland
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Azelma wrote:
I'm going to say "Our business here is concluded. Meeting adjourned" at the end of my staff meeting next Monday. I think it will get a good laugh.


Follow it with a brief pause and then a 'peace out my bitches'


Brawlsack

Taking an extended hiatus from gaming
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 Post subject: Re: @Boss-type people - need advice
PostPosted: Mon Dec 26, 2011 11:28 am  
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Fat Bottomed Faggot
Joined: Thu May 13, 2010 12:53 pm
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And say it in a higher pitched voice with elongated syllabi so you kinda sound like English isn't your first language.


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