Bucket Guild | FUBU BH Forums

Have you even read your own screenshot. The rep says several times towards the end for you to wait a moment, he is contacting billing, then transfers you and ends the ticket. And goes as far to tell you that he cannot have the billing rep whisper you becasue he does not have the open ticket, the GM does. Your ranting and bitching saved the time on the phone with billing but you had to act like a complete and total prick to get your way. Maybe you shouldn't play Cata, maybe you should try that shit face to face with someone and see what results you get.

9 level 90s and 10 85s, Damn I need another hobby.

If I were a company or customer service rep, I wouldn't prioritize requests to restore items that haven't even been delivered yet. If I have a server process which handles that for me, I would wait on it. You're not entitled to your item any faster than someone else who got in queue before you.

He said if you wanted the process to move faster that you had to contact billing... or he could try to find someone who had authority to do what you wanted. (Because, remember, he said he couldn't.)

He said he couldn't, but turns out he could. Who's the real bad guy? The guy not doing his job, or the guy who thinks he should?

You say Aestu's a dick. Big whoop...there's no moral or ethical compulsion to not be a dick if the situation calls for it. Another symptom of the Pussification of America: too much touchy-feely "if you just be nice things work better" bullshit. Sometimes a boot in the ass, literal and/or metaphorical, is necessary.

Your Pal,
Jubber

AKA "The Gun"
AKA "ROFeraL"

World Renowned Mexican Forklift Artiste

You're joking, right? The guy did his job. He told Aestu to contact billing if he wants the process to go faster or he can try to find someone who can credit a promotional item to Aestu's account because he, as stated, couldn't. The GM eventually found someone who could help and the issue was resolved. The GM wasn't combative and was very patient even after being insulted and told how to do his job.

So, what the screenie shows is a prick harassing a GM for something he thinks he is immediately entitled to AFTER the GM started taking the necessary steps to resolve the problem.

Edit: I get being assertive when there is a reason to be... but there wasn't a reason for Aestu to act like that. If he tried to pull that shit with someone when he's not hiding behind a monitor, he'd probably be picking his face up off the ground.

Actually Jubber, I have to argue with you on that. He said he could not and did not. He got someone involved from the billing department and told Aestu that he would have to log out of the game completely for about five minutes. Aestu restponded with a request for that rep to whisper him when he logged back in but was told that the ticket was not opened with them so they would not be able to. The conversation ended fairly abruptly at thet point. Yes, a boot up the ass is needed in alot of cases, but in a case where the rep said repeatedly that HE could not speed the process and billing would need to be involved and ultimately it was billing who did get involved and solve the issue. Aestu was acting like a spoiled child with the "well you did it before so do it again so I get my way" reply over and over and challenging the GMs ability to do his job. The response that was given originally was correct. For those of us who bought the star pony you will remember that it was not an immediate transaction, but fairly quick. But there was a little time involved. How many times have you opened the mailbox and discovered that you did not get badges from a boss for some reason and they sent them in the mail. Or when the non combat pets and mounts were moved to a tab from bags and people got three and four emails with all of their items shortly after. The GM and developers may screw up from time to time, but then again we all do.

9 level 90s and 10 85s, Damn I need another hobby.

Billing cannot interact in-game. It was a senior GM that fixed it, and it took one minute.
It was not an item restoration but the delivery of the item itself.

It's proof of a biased position that when the supporting reasoning is debunked - in this case regarding the nature of the problem - new reasoning for the biased position will be supplied.

Aestu of Bleeding Hollow...

Nihilism is a copout.

Bullying your way into getting something done for you in customer service will bite you in the ass eventually. Be nice and friendly and stuff that someone "isn't" allowed to do, suddenly becomes capable for them because while they may have to talk to their boss about it later and explain the situation, it'll end up okay because of the situation and they didn't completely outstep their bounds.

I used to work at a blockbuster. The store manager had given me manager codes which allowed me to do basically everything in the system, short of creating other managers. It took some time feeling out what they exactly let me do with them, credits here no credits there. Eventually I was able to look at customers who would bitch over $2-3 difference and say that I'd need to go get a manager because I'm not able to help them, or in some cases knowing the managers reaction, flat out tell them they would be required to pay that and there was nothing we could do because they had gotten all asshole/bitchy about it and screamed at me. Then someone with the same amount of extra money would come in, act nice about it and suddenly find I could completely remove the need for them to pay that few dollars because they were nice...



tldr: Be nice, people will overstep their authority if they can to help you. Otherwise expect to be required to jump through every bureaucratic loophole possible or flat out be denied.

1) He told you to call billing, not talk to the billing department in game.

2) You were telling the GM that was helping you that he could deliver the item and you said, "If you do not do this it's because you have chosen not to." Turns out that isn't the case. He couldn't do it because he's not a Senior GM. (Evidently I was right - GMs have varying degrees of power.)

Fact is you were a dick to the GM when he honestly told you that he couldn't do anything about it. You acted like you knew what you were talking about when, in reality, you didn't. The GM took the steps necessary to remedy your problem and still you insulted him. Still, you don't see how you did anything wrong.

You're a fucking work of art.

I used to supervise retail customer service for a few years. I can tell you right now that if you had that same conversation irl with a person standing in front of you, you would have left the store without what you wanted.

I dealt with upset customers nearly every day for two years, the really upset ones that got escalated up to me because the girls at the counter couldn't help them or didn't want to deal with them any longer. Most of the time I did my best to help them out, often I went above and beyond (finding loopholes, making a policy override, using my connections with people outside my store, etc) to find a solution to whatever problem they may have. Occasionally though you just get that one customer who decides it's his station in life to be the biggest prick he can be to anyone he interacts with. When I encountered these people, I didn't use every avenue available to me to assist them. I did only what I was required to do, and usually regurgitated corporate's official policies on whatever it was they were doing, and politely told them it was out of the store's hands. Please call corporate. Have a nice day. On two occasions I had to threaten to call the police in order to get a crazy asshole customer to leave the store.

The amount of help and the level of service you get from someone in a "complicated" issue very much depends on your attitude as a customer. If the issue is simple it usually doesn't matter, but even then there's no reason to be rude about it-- that just makes you a jerk. Being frustrated is fine, that's understandable and most customer service people can empathize with you. You have to keep in mind though, the people who are helping you solve your problem are NOT the people who CREATED your problem. They're just patient people who deal with upset people every day and often take a lot of abuse that is really just unnecessary.

(I do admit there are bad/lazy customer service people who don't give a shit, but at least 90% of the time you're not dealing with those people)

I don't understand why more people don't just try being nice. It makes such a difference, and I really do think it comes back to you.

Akiina - Priest - Royal Militia
Leeloo Minai Lekarariba-Laminai-Tchai Ekbat De Sebat

There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.

The very definition of professionalism is putting your responsibility first. Overstepping your authority because you feel a certain way is unprofessional.

Expecting people to be "nice" to make you do your job as a retail clerk is just plain pathetic.



Akiina, there's no one on these forums that has better claim to being the same person in real life as in-game than me - certainly not you - and you've made incorrect assumptions about how I get by in life before.

The basic issue hasn't been addressed, which was the original ticket got back a negative response. An initial request also yielded a negative response. Getting hostile yielded a positive response.

What kind of person refuses to help when asked nicely, but responds when the aggression level goes up?

...Whatever happened to the "HP Ninjas BT Instance" thread? Deleted, I assume?

Aestu of Bleeding Hollow...

Nihilism is a copout.

Expecting people to be nice is how you get burnt out on retail. But you know what, if you're an ass to someone they won't try to help you. They'll do what that GM did, pawn you off to someone who gets paid more to deal with bitching. The only reason you got something was because you were right and it was a bug and it was a mess up on Blizzard's end. Try that hostile/aggressive attitude when you are in a situation that can swing either way and see how your response works out.

I don't think your hostility got you the response, your persistence did. Being just as persistent but being nice could have gotten you to the same end. The hostility only made you feel better about yourself.

Akiina - Priest - Royal Militia
Leeloo Minai Lekarariba-Laminai-Tchai Ekbat De Sebat

There's no worse feeling than that millisecond you're sure you are going to die after leaning your chair back a little too far.

I think you are correct here.

That said, my hostility was driven less by a need to feel better about myself and more by how incensed I was at the total arrogance of their initial response.

Aestu of Bleeding Hollow...

Nihilism is a copout.

Total arrogance? All they said is they were going to look into it. The GM said he was going to find someone to help you.

The only arrogance I saw was you flying off the handle, acting like you're entitled to your pet before other people... or how about that time you told the guy how to do his job, or about how the process works with GMs, or how he could do something he obviously couldn't, or how you wanted to say he was Indian when he wasn't, or how about you had to create a thread here berating the GM for doing his job to help your ass out?

Indeed.

There's a difference between being stern and being an asshole, just like there's a difference between being a nice guy and a door mat. He was just straight up being an asshole there.

The only reason you got what you wanted is because of persistence, you could have done it without being an asshole. The person wasn't lying about not being able to restore it, I've had to wait for senior GM's in the past to restore stuff for me. The reason he was reluctant to transfer you at first is because it's a stupid fucking non-combat pet that has absolutely no effect on your game play and it's going to be automatically delivered soon anyways. Meanwhile, I'd imagine senior GM's are probably restoring items and hacked accounts and doing things that actually do hinder people's game.

But keep on doing your thing and thinking your thoughts, because, like, it's only 1 line of code to fix.