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PostPosted: Thu Jul 08, 2010 12:22 am  
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Old Conservative Faggot
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I'm going to agree with Aestu on this one.

If I pay for something, I expect to get what I paid for without any bullshit. If I call customer service and they tell me they can't do something I know damn well they can do because they've done it before, I'm gonna raise the bullshit flag. If the guy is new, he shouldn't be lying to people by telling them he can't do something if he doesn't know for sure he can't do it. His dumb ass should ask the customer to wait on hold and then ask his goddamn supervisor how he can fix the fucking problem.

Did I mention I used to be a directory assistance supervisor? About 95% of the complaints we received were because someone on our end failed to do the right thing (the other 5% was your typical customers are inbred retards stuff). I've waited tables, I've done customer service, I even sort of did retail by way of running the warehouse portion of a heat and a/c wholesaler. I know what a pain-in-the-ass customers are. I also know how many morons work in customer service and refuse to do everything they can to help the customer...which is their fucking job.

Your Pal,
Jubber


AKA "The Gun"
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PostPosted: Thu Jul 08, 2010 8:00 am  
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Feckless Fool
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ITT: the problem is people.


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PostPosted: Thu Jul 08, 2010 8:44 am  
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Obtuse Oaf
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I hate to say it Aestu, but that entire interaction shows exactly why you have issues with social skills. You expressed what you wanted and when you did not get your way you threw a temper tantrum. Claiming that you knew the persons first language and that they were obviously Indian was just a jab to piss them off and get your way. Then proceeding to inform them of your past victories over other GMs for drops that you believed you earned was just icing on the cake. Most people know how you obsess over items in game, hell your attempt at tricking a GM into giving you a war bear mount was a classic. And locking warglaives on a character that will never be able to use them is another winner, although you did start the run announcing that they were locked.

You spend countless hours tracking down every last item you want and when you do not get it you throw a fit and put in tickets over purple pixels. You claim that you will not participate in the upcoming expansion, but I think we all know that you will show up for world/server first because that is just how OCD you really are. Alot of people actually do enjoy running with you in game, but you tend to push people away as fast as you can, hence your very short stays in most guilds.

I can say from having been around people that act as you do in the real world, it will not get you far. Oh you will probably get a good job in a field you like, but it will not last nor give any satisfaction. Employers look for people with your personality as the "fire starters", the guys no one in the office will like because they are a dick but they get shit done. And you boss would love you for it, until you turn on him, and then you will be looking for a new job as fast as he/she can fill out the termination papers.


9 level 90s and 10 85s, Damn I need another hobby.
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PostPosted: Thu Jul 08, 2010 9:04 am  
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Obtuse Oaf
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Jubbergun wrote:
I'm going to agree with Aestu on this one.

If I pay for something, I expect to get what I paid for without any bullshit. If I call customer service and they tell me they can't do something I know damn well they can do because they've done it before, I'm gonna raise the bullshit flag. If the guy is new, he shouldn't be lying to people by telling them he can't do something if he doesn't know for sure he can't do it. His dumb ass should ask the customer to wait on hold and then ask his goddamn supervisor how he can fix the fucking problem.

Did I mention I used to be a directory assistance supervisor? About 95% of the complaints we received were because someone on our end failed to do the right thing (the other 5% was your typical customers are inbred retards stuff). I've waited tables, I've done customer service, I even sort of did retail by way of running the warehouse portion of a heat and a/c wholesaler. I know what a pain-in-the-ass customers are. I also know how many morons work in customer service and refuse to do everything they can to help the customer...which is their fucking job.

Your Pal,
Jubber


Actually, he did explain that the plushies and in game version were handled by the billing department and that he would need to get a representative from that department. Then as Aestu kept pushing he said repeatedly "hold on" as Aestu continued to push the issue.

I have worked as customer support for a communications company and have dealt with the people who demand their issue be handled immediatly. I worked the night shift and there are certain aspects that had to be handled by a different department, for example billing when you were 1600$ past due on your cable bill but you still wanted to order a fight on ppv, and people kept demanding over and over that the issue be handled right then and there. I did enjoy the power of getting someones attention when I told them to check their tv and then turn the cable off with the click of a mouse button to prove I could. There are situations where people also may not want to deal with you because you are being a dick. Either way, acting like an adult and not throwing a fit will get you much further in this game and in life.

TLDR, the person did tell Aestu tha it had to be handled by billing, then went to get a representatlive from that department, as Aestu kept badgering them.

Very TLDR, why even post this


9 level 90s and 10 85s, Damn I need another hobby.
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PostPosted: Thu Jul 08, 2010 9:29 am  
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Obama Zombie
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ITT: Grown men order plushies for themselves.
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 Post subject:
PostPosted: Thu Jul 08, 2010 11:24 am  
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Querulous Quidnunc
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Baneleaf wrote:
I hate to say it Aestu, but that entire interaction shows exactly why you have issues with social skills. You expressed what you wanted and when you did not get your way you threw a temper tantrum. Claiming that you knew the persons first language and that they were obviously Indian was just a jab to piss them off and get your way. Then proceeding to inform them of your past victories over other GMs for drops that you believed you earned was just icing on the cake. Most people know how you obsess over items in game, hell your attempt at tricking a GM into giving you a war bear mount was a classic. And locking warglaives on a character that will never be able to use them is another winner, although you did start the run announcing that they were locked.

You spend countless hours tracking down every last item you want and when you do not get it you throw a fit and put in tickets over purple pixels. You claim that you will not participate in the upcoming expansion, but I think we all know that you will show up for world/server first because that is just how OCD you really are. Alot of people actually do enjoy running with you in game, but you tend to push people away as fast as you can, hence your very short stays in most guilds.

I can say from having been around people that act as you do in the real world, it will not get you far. Oh you will probably get a good job in a field you like, but it will not last nor give any satisfaction. Employers look for people with your personality as the "fire starters", the guys no one in the office will like because they are a dick but they get shit done. And you boss would love you for it, until you turn on him, and then you will be looking for a new job as fast as he/she can fill out the termination papers.

Actually, he did explain that the plushies and in game version were handled by the billing department and that he would need to get a representative from that department. Then as Aestu kept pushing he said repeatedly "hold on" as Aestu continued to push the issue.

I have worked as customer support for a communications company and have dealt with the people who demand their issue be handled immediatly. I worked the night shift and there are certain aspects that had to be handled by a different department, for example billing when you were 1600$ past due on your cable bill but you still wanted to order a fight on ppv, and people kept demanding over and over that the issue be handled right then and there. I did enjoy the power of getting someones attention when I told them to check their tv and then turn the cable off with the click of a mouse button to prove I could. There are situations where people also may not want to deal with you because you are being a dick. Either way, acting like an adult and not throwing a fit will get you much further in this game and in life.

TLDR, the person did tell Aestu tha it had to be handled by billing, then went to get a representatlive from that department, as Aestu kept badgering them.


Companies lie because fools like you will believe them.

He claimed the pets were handled by Billing. I did not call Billing, and the issue was solved without their intervention. Therefore, Billing clearly did not need to get involved.

If I had called Billing, I would have spent hours on hold and may or may not have had my issue resolved. How is it fair to me to have to subject myself to that to get what I have paid for? Isn't it being uncivil to me to ask that I do that rather than simply solve the problem?

You say I lack social skills. Yet I was able to convince him to do what needed to be done. I did try to be civil in my initial request and that did not work. As Bill Watterson said, "There would be more civility in this world if people didn't take it as an excuse to walk all over you." Conversely, if companies see that people won't stand for that sort of unreasonable treatment, they won't necessitate uncivil behavior in the first place.

If it were my nature to be rude, I'd have preferred that approach from the start.
If I lacked the capacity to work with others, he would have walked away angry, and I'd have walked away empty-handed. Instead the GM did what is ultimately in his company's own best interest, which is to solve the problem. I would call it nothing else than social skills to bring about a settlement fair to both parties.

As to whether or not I'll play Cata, I can't speak to that any more than I already have,


Aestu of Bleeding Hollow...

Nihilism is a copout.
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PostPosted: Thu Jul 08, 2010 11:32 am  
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Blathering Buffoon
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i can't handle confrontation in any way, shape, or form; so reading your conversation was both enlightening and horrifying at the same time. i'm honestly not trying to insult you or anything, because perhaps it's just my personality, but i'd rather walk away short-changed, or get my plushies a day late than to be the person those customer service reps complain about to their wives at night. bad juju imo. the universe unfolds as it should.


Verily, I have often laughed at weaklings who thought themselves proud because they had no claws.
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PostPosted: Thu Jul 08, 2010 11:40 am  
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Querulous Quidnunc
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Dotzilla wrote:
i can't handle confrontation in any way, shape, or form; so reading your conversation was both enlightening and horrifying at the same time. i'm honestly not trying to insult you or anything, because perhaps it's just my personality, but i'd rather walk away short-changed, or get my plushies a day late than to be the person those customer service reps complain about to their wives at night. bad juju imo. the universe unfolds as it should.


tbqh, I think of it as over-domestication.


Aestu of Bleeding Hollow...

Nihilism is a copout.
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PostPosted: Thu Jul 08, 2010 11:53 am  
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Obama Zombie
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I doubt the GM was out to fuck you over or give you a hard time - the guy was just doing what he could but you raged about not getting your in-game novelty pixel jumpy pal thing; you insulted him and then acted like the person didn't know how to do their job. Funny thing is that GM knows more about his job than you do. You don't know what level permissions he has. You don't know if item restorations or credits need approval by a GM with higher permissions. You don't know if there was some internal server issue preventing the delivery of your precious vanity pet. Maybe the GM was right about billing and got them involved without you knowing about it? You don't know shit about the problem or how it was resolved, do you? You just know that you cried to a GM about it and was later credited your lolipaidrealmoneyforthisworthlesspet.

Oh, and I didn't see any kindness, respect or patience in your conversation with the GM. I just saw typical Aestu.
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PostPosted: Thu Jul 08, 2010 12:03 pm  
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Blathering Buffoon
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i disagree eturnal, there have been times when i was in customer service and i just bullshitted the customer because i didn't really feel like finding out the answer. although, typically those people dug their own graves right from the start. it's probably much harder to get a bead on people through the interwebs though.


Verily, I have often laughed at weaklings who thought themselves proud because they had no claws.
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PostPosted: Thu Jul 08, 2010 12:07 pm  
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Querulous Quidnunc
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Eturnalshift wrote:
I doubt the GM was out to fuck you over or give you a hard time - the guy was just doing what he could but you raged about not getting your in-game novelty pixel jumpy pal thing; you insulted him and then acted like the person didn't know how to do their job. Funny thing is that GM knows more about his job than you do. You don't know what level permissions he has. You don't know if item restorations or credits need approval by a GM with higher permissions. You don't know if there was some internal server issue preventing the delivery of your precious vanity pet. Maybe the GM was right about billing and got them involved without you knowing about it? You don't know shit about the problem or how it was resolved, do you? You just know that you cried to a GM about it and was later credited your lolipaidrealmoneyforthisworthlesspet.

Oh, and I didn't see any kindness, respect or patience in your conversation with the GM. I just saw typical Aestu.


Obviously I do, because he said "no", I said "yes", and the answer, as it turned out, was "yes".

I think you're all missing the point. The lesson I'm trying to make here isn't "be a dick and get what you want", it's "do it right the first time".


Aestu of Bleeding Hollow...

Nihilism is a copout.
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PostPosted: Thu Jul 08, 2010 12:13 pm  
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Obama Zombie
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Again, always right... never wrong. Gotcha.
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PostPosted: Thu Jul 08, 2010 12:20 pm  
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Querulous Quidnunc
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Aestu thinks he is always right. This is impossible because no one can always be right. Therefore, what he is arguing must be wrong.


Aestu of Bleeding Hollow...

Nihilism is a copout.
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PostPosted: Thu Jul 08, 2010 12:38 pm  
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Obama Zombie
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Based on what we see - yea, you are wrong - guilty of being a complete prick to someone who was trying to help you out.

He did not say GMs couldn't credit you with the pet - he said HE couldn't credit you with the pet but he would find someone else who could. You're assuming all GMs have the same powers to do whatever they want. You're also assuming he's wrong by saying Blizzard doesn't consider a promotional item an in-game item until it has been delivered, yet you have no knowledge of their classification of items and their policy towards the different classifications of items; you try to substantiate your position because you were credited in-game items before... yet, as the GM said, you weren't talking about an in-game item. You're also assuming your request is immediately handled when it's most likely put in a queue and based on the length of that queue or any number of other reasons (server health, process pause, etc.) the delivery could be delayed.

Still, he did exactly what he said he was going to do because he couldn't fulfill your request but you continued to badger him because you're all-knowing and always right. Just because the end-result worked into your favor doesn't mean he was wrong.

Quote:
i disagree eturnal, there have been times when i was in customer service and i just bullshitted the customer because i didn't really feel like finding out the answer. although, typically those people dug their own graves right from the start. it's probably much harder to get a bead on people through the interwebs though.
Fair enough. I did customer service for awhile too. Whenever I would credit someone with something, mark something down, etc. most times I would have to get approval from other people - managers, supervisors, etc. Although I had some discretionary power, I didn't have absolute power and I still had to follow a process that someone else put in place.
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PostPosted: Thu Jul 08, 2010 12:41 pm  
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Querulous Quidnunc
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If what you say is true, Eturnal, then:

1. Why was the issue not resolved when I first opened my ticket, without even bothering to contact me again?
2. Why did I not have to contact Billing as he said?


Aestu of Bleeding Hollow...

Nihilism is a copout.
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